Green Frog Housekeeping, LLC Terms And Conditions Last Updated on 10.31.22. These Terms and Conditions are effective immediately. Green Frog Housekeeping Promises to Provide Quality Service by: – Providing a professional cleaning service that is licensed, bonded and insured. – Providing trained cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed including vacuums. In Order to Provide You with the Best Possible Service; Please… – Make your home accessible. The best method is typically providing Green Frog Housekeeping, LLC with a key, but it is not a requirement. A fee will be charged if we are unable to access your home. (see lockout policy below) – Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions. – Have your home picked up and ready to be cleaned. Hourly charge may be incurred if cleaning technicians require more time to prepare your home to be cleaned. – If we are requested to dust/clean inside of China cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold Green Frog Housekeeping, LLC or any of its employees responsible for any damage or breakage to any article or component. – We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason; we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 48 hours of service and after 30 days customer assumes liability. – Green Frog Housekeeping, LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items. – Customer feedback helps us offer the highest quality of service to all our clients. – ENJOY YOUR SERVICE! Rescheduling, Cancellation and Lockout Policy: – We require notice for reschedules or cancellations. There will be a cancellation fee of 50% of regular service fee for cancellations with less than 48-hour notice. There will be a cancellation fee of 100% of regular service fee for any cancellations with less than 24-hour notice. – Our cleaning hours are from 8:30am to 6:00pm. If for any circumstance our staff is sent away or locked out from your home between these hours, there will be a cancellation fee of 100% of customer’s typical cleaning rate. We will make every effort to work within time frames requested but ask not to be sent away during our working hours. (Exceptions can be made when customer or household member is ill and must remain in the home and similar emergencies, or for first-time cancellations.) – We will make every attempt to reschedule company-initiated schedule changes due to holidays or extreme weather conditions as close to regular scheduled cleaning date as possible. – If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning will be charged at the initial/deep clean rate for the customer’s location. Other Information from Green Frog Housekeeping, LLC: – To meet customer needs and their satisfaction, Green Frog Housekeeping, LLC reserves the option to reevaluate rates at any time. – If customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required. – Due to exposed liability, we cannot care for pets, plants, or children. GREEN FROG HOUSEKEEPING, LLC, 24-HOUR SATISFACTION GUARANTEE: – If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a crew back to your home to redo that area. WE DO NOT OFFER REFUNDS OF ANY KIND Payment Options and Policies CHECK, CASH, VISA/MASTERCARD and BANK TRANSFERS are all acceptable forms of payment. – A service charge of $35 will be added to all NSF Checks. – Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater. - A credit card processing fee of 3.1% will be charged for all credit card transactions – Please make all checks payable to Green Frog Housekeeping, LLC. If a check is not left at the time of service, your credit card will be charged. NO EXCEPTIONS – Cash should be put in sealed envelopes addressed to the office. – Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card. – All initial and one-time cleanings require pre-authorization based on the estimated time and current hourly rates. The average hold on a card is 50% of the agreed rate. Some cleanings will have larger holds based on time booked. PICTURES OF BEFORE AND AFTER WORK For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home, please notify us when you schedule your cleaning. NON‐SOLICITATION OF GREEN FROG HOUSEKEEPING EMPLOYEES When entering into an agreement for services with Green Frog Housekeeping, LLC you agree not to solicit for hire any staff member introduced to you by Green Frog Housekeeping, LLC for any home‐related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, each cleaning technician signs an agreement barring them from performing any home‐related service for any of our past or present customers. However, if you do wish to employ a staff member directly, please discuss this matter with the owner. If you are found to have solicited one of our staff, please be advised that our referral/training fee is $1200 per hired employee. Payment is due within 30 days from the date on the invoice. We consider our employees our most valuable asset and charge accordingly.